The reality is that mobile is fast becoming the primary screen and communications tool for business people. But many marketers are under the false impression that their prospects won’t be receptive to business messages when they’re in a mobile frame of mind. They think they’re more interested in catching up with the news, consuming entertainment and updating their status on multiple social networks. This means there’s no opportunity for commercial messages and that nobody wants a relationship with a company through their most personal of devices. Or, do they?
Well the answer is a resounding “YES”. Mobile is all-pervasive and the de facto way people communicate, do tasks, socialise and conduct business. So it is the obvious channel to reach the people that matter. But before you run headlong into developing a shiny new mobile app, here are are few pointers to ensure you don’t fall at the first hurdle:
- Don’t treat mobile like traditional online communications. Driving your prospects to downloading a whitepaper just isn’t going to work. So, consider the screen real estate that you have to work with and the way people consume content. Attention spans aren’t what they used to be, so a series of 5 minute podcasts will probably work better than a 50 page Forrester report.
- If you thought privacy was important on the desktop, with mobile you ain’t seen nothing yet. It’s as personal as the computer is ever going to get. So pushing out uninvited marketing messages and SMS just won’t work. Ensure you use a phased approach to engage with the prospects at an intrinsic level – appeal to their intellectual side, their need for relationship and provide entertainment. Only once you’ve established this can you mix in a layer of commercial promotion.
- Think about how you’re going to get them engaging via their mobiles. So consider how you’ll convert from email to mobile, off the printed page with QR codes and through social networks. After all, you can build a clever app but it doesn’t mean that people will use it (most apps are only used once).
- If you can’t make doing business with your company over mobile devices better, faster and easier, don’t even bother. Don’t try to squeeze your company website onto a mobile device. Instead think what people need from you when they’re on the move and prioritise that content and functionality. So, stuff that’s location specific, support oriented and socially shareable should come to the fore.
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